Groups and Teams - Increasing Cooperation, Reducing Conflict

Upon completing this course, this learner developed a comprehensive understanding of the dynamics and management of groups and teams within an organizational setting. Specifically, this learner was able to distinguish between groups and teams, recognizing the unique characteristics and roles within each. This learner understood the stages of group and team development, such as forming, storming, norming, performing, and adjourning, and articulated how teams evolve over time, influenced by critical factors at each stage. Additionally, this learner was equipped with strategies and best practices for managers to create and maintain high-performing teams, including understanding team dynamics, fostering collaboration, and leveraging individual strengths. This learner also learned various conflict resolution techniques, understanding how to identify sources of conflict, manage different conflict styles, and implement strategies to resolve disputes and maintain a positive working environment. The course emphasized the importance of teamwork and collaboration as critical career competencies. This learner learned how to develop these skills in themselves and others, enhancing their ability to work effectively in team-based environments and improving overall organizational performance. Furthermore, this learner was able to recognize signs of team dysfunction, understand the underlying causes, and learned how to intervene and implement corrective measures to realign teams, restore functionality, and prevent future issues. Overall, the course empowered this learner with the knowledge and skills necessary to effectively manage and lead groups and teams, fostering a collaborative and productive work environment.